Privacy Policy

Last updated: August 2026

Who we are

Bespoke Sofa Company (“we”, “us”) operates www.bespokesofacompany.com and showrooms in Merthyr Tydfil and Llantrisant, South Wales. Contact: Info@bespokesofacompany.com · +44 1685 375896.

What we collect

• Quote / enquiry forms — name, email, phone, location, sofa requirements, and any message you send (via Formspree or similar).
• WhatsApp, phone, email — details you share when you contact us directly.
• Analytics & cookies — Google Analytics (GA4) and similar tools may collect device, browser, pages visited, and approximate location. Our chat/widget provider may also process session data to answer enquiries.

How we use it

We use your details to respond to quotes and enquiries, arrange showroom visits or delivery, improve the website, and (where relevant) keep records of orders. We do not sell your personal data.

Legal basis (UK GDPR)

Legitimate interests / steps prior to a contract for enquiries and orders; consent where required for non-essential cookies/analytics.

Sharing

We may use processors such as Formspree (form delivery), Google (analytics), hosting (Hostinger), and our messaging/chat providers. They process data only to provide those services.

Retention

Enquiry data is kept as long as needed to handle your request and for reasonable business records, then deleted or anonymised.

Your rights

Under UK GDPR you may request access, correction, deletion, or restriction of your personal data, and lodge a complaint with the ICO (ico.org.uk). Email us to exercise these rights.

Cookies

Essential cookies keep the site working. Analytics cookies help us understand traffic. You can block cookies in your browser settings.

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