Last updated: 14 October 2026.
1. Who we are
This website is operated by, trading as Bespoke Sofa Company ("we", "us", "our").. Registered address:.
We are the controller of the personal data described in this policy. You can contact us about privacy at or by post to the address above. Our showrooms are at Unit 2, Penygarnddu Industrial Estate, Dowlais Top, Merthyr Tydfil CF48 2TA and Unit 1C, Hepworth Park, Coedcae Lane, Pontyclun CF72 9DX.
ICO registration number:.
2. What personal data we collect
- Enquiry and quote details you give us through our website forms, by phone, email or WhatsApp: your name, email address, phone number, area or postcode, and details of the sofa you want.
- Photos and files you send us, such as pictures of your room or a design you would like replicated.
- Order and delivery details: delivery address, access notes and order history.
- Payment and finance information:.
- Website usage data collected by cookies and similar technologies (see section 6), such as pages visited, device and browser type, and approximate location.
3. How we use your data and our lawful basis
- To reply to your enquiry and prepare a quote — steps taken at your request before entering into a contract (UK GDPR Art. 6(1)(b)).
- To make, deliver and support your order — performance of a contract (Art. 6(1)(b)).
- To keep business, tax and accounting records — legal obligation (Art. 6(1)(c)).
- To understand how our website is used and improve it, and to measure advertising — consent where cookies or similar technologies are used (Art. 6(1)(a)), or legitimate interests where consent is not required.
- To send you marketing, if you have asked us to — consent. You can opt out at any time.
4. Who we share your data with
We only share personal data with service providers who help us run the business, under appropriate contracts. These may include:
- Website hosting — Hostinger.
- Website form handling — Formspree (receives the details you submit through our enquiry forms).
- Website analytics — Google Analytics (Google).
- Advertising measurement — Meta (Facebook/Instagram) Pixel and Google Ads.
- Messaging — WhatsApp (Meta), if you choose to contact us that way.
We do not sell your personal data.
5. International transfers
Some of our providers may process data outside the UK. Where this happens, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
6. Cookies and similar technologies
We use cookies and similar technologies for analytics and advertising measurement. Non-essential cookies are only set with your consent, which you can change at any time. Details of the cookies we use:.
7. How long we keep your data
- Enquiries that do not lead to an order:.
- Customer and order records:.
- Analytics data:.
8. Your rights
Under UK data protection law you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time where we rely on consent. To use any of these rights, contact us at. We will respond within one month.
9. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.